» Information » Agents » ADM-Policy
For all Agent accredited in BSP system
Airline: PJSC «Dniproavia Airways» (hereafter Carrier)
Airline code: Z6
Effective date: 01.01.2017
Carrier confirms updated policy regarding Agency debit memo (hereafter ADM) which replaces the previously stated.
The terms and definitions used in this document are approved by IATA Manual for Agents and the Resolution IATA 866.
2.1. This document is developed according to:
– Rules, manuals and instructions of Carrier;
– Applied IATA Resolutions;
– IATA Manual for Agents including Section 14 “Local Procedures” applicable in the specific country;
– ISS Service Provisions Manual;
2.2 In a case when booking and ticketing are carried out by the Carrier code, agents must follow the Rules of application of the established fares and other Instructions of the Carrier. Otherwise the Carrier has the right to issue ADM to the Agent.
2.3 The carrier has the right to issue ADM for receiving surcharges or entering amendments into any transactions of the Agent concerning booking and/or an extract and use of standard transportation documents irrespective of the fact which airline is included in a route according to transportation documents.
2.4. If the mistake of the Agent is caused by failure in Global Distribution System (further GDS), the Agent is obliged to pay ADM issued to it in the order specified in this document, and also directly to contact GDS for compensation of damage without involving in this process of the Carrier except for the cases demanding providing additional information.
2.5. ADM is formed in BSPLink system within nine (9) months after final date of the air transportation specified in the issued ticket or in booking.
2.6. For correction of incorrectly made returns of air transportation, ADM is formed in BSPLink system within nine (9) months after date of operation of return.
2.7. The carrier has the right to issue ADM for the violations committed during the booking and/or ticketing on the Carrier stock for flights of other airlines after obtaining the invoice from the relevant airline.
2.8. All ADM are formed in BSPLink system.
2.9. All discussions, and also any other actions, regarding issued ADM, are made only through BSPLink system.
2.10. The agent has the right to disagree with ADM, using the ADM/ASM Dispute function in BSPLink system.
2.11 The agent has the right to challenge ADM only once during the fifteen-day (15) periods from the date of registration of ADM.
2.12. In order to avoid doubts, date of registration of ADM is considered to be a date of its issue and loading in BSPLink system.
2.13. Time for consideration by the Carrier of all claims on the issued ADM is sixty (60) days since that moment as the Agent challenged ADM in BSPLink system.
2.14. ADM challenged by the Agent will be accepted for the Carrier consideration provided that all accompanying documentation is provided through BSPLink system at the time of ADM disputing. Otherwise debate will be rejected, and the agent will be obliged to pay ADM in accordance with the established procedure.
2.15. For debate consideration the Carrier has the right to request additional information from the Agent.
2.16. In case the Agent did not challenge ADM during the period specified in Clause 2.11, ADM will be automatically included in the report of the Carrier, and the sum exposed on ADM shall be due to the Carrier during the determined settlement period.
2.17. If it is proved that ADM is issued mistakenly, the Carrier shall agree with debate of the Agent, and cancel ADM or shall issue the Credit Notice (hereafter ACM) for the sum which was paid for ADM. This ACM shall be paid during the determined settlement period.
2.18. ADM shall be issued on each specific transaction. However, if the reason of penalties is identical and ADM is made out to the same Agent, several transactions in ADM is allowed. If penalties are claimed for various reasons, the Carrier has the right to claim some ADM according to the same transportation document.
2.19. If IATA cancels accreditation of one or several offices of the Agent, the Carrier shall issue ADM addressed to the main agency office, or addressed to other additional office approved by IATA.
The carrier forbids registration of ADM Request/ACM Request in BSPLink.
Rules of procedure with reporting documentation at finding out by the Agent of its own
– The agent submits RIE (register of intrinsic error) of the sample established by the Carrier to email@example.com with the cover letter with obligatory assignment of reference number. It is necessary to specify in the Subject of the letter:
BSPCODE – two-lettered ВSР (e.g., BSPDE for ВSР Germany)
ХХХХХХХХ – eight-unit number of sales office (number, approved by IАТА), requiring correction of calculation
ADMREQUEST – index upon request on АDМ (constant)
ACMREQUEST – index upon request on АСМ (constant)
– The cover letter has to contain explanations on the carried-out correction of calculations. RIE without cover letter is not accepted by the Carrier to consideration.
– The carrier considers RIE and, in case of consent, forms ACM/ADM in BSPLink.
3.1. If the Agent considers that ADM issued by the Carrier is unreasonable, it has to ground its denial on the necessary and additional documentation including but limited to:
3.1.1. In case ADM is issued because of incorrect calculation of cost of the ticket in GDS:
Information on booking, air transportation cost with the indication of the applied fare for date of an issue.
3.1.2. In case ADM is issued because of absence of the documents confirming the right of a passenger for air transportation on special conditions and/or because of the involuntary exchange/refund.
The confirming accompanying documentation according to ADM.
For prevention of registration of ADM because of the unconfirmed involuntary refund and at absence the Carrier’s notices/messages allowing the involuntary refund, it is necessary to carry out transactions of return with providing all necessary documents through the Refund Application function in BSPLink system attaching of copies of accompanying documentation.
Specified in BSPLink in chapter ADDRESS MAINTENANCE/Query Address.
ADM is formed in English.
* Russian may be used for BSP RU and BSP UA.
– The agent submits RIE (register of intrinsic error) of the sample established by the Carrier to email with the cover letter with obligatory assignment of reference number. It is necessary to specify in the Subject of the letter:
– incorrect tour-code in the ticket or its absence.
– entering of the incorrect discount.
– absence of the correct suffix in fare basis and/or absence of the date of birth (INF, CH, ZZ, CD).
– incorrect application of “IT” fare instead of entering the corresponding fare’s sum.
Tickets issuance with incorrect commission which does not correspond to the existing Agency Agreement or annexes to the Agreement.
Rebilling ADM received by Z6 from other carriers for violation of their rules.
2. If the flight coupon was not used – 5,00 USD
2. Classes for which according to rules of refund the penalty is not provided: a penalty – 35 USD